The Ways to Excel Collection: Improving Customer Service

By Jayne Schaefer

Mather LifeWays presents a program that takes senior living and long-term care communities' customer service to the next level. The Ways to Excel Collection is a training resource that goes beyond the basics of customer service training to reveal the secrets of providing exceptional service that positively impacts residents and staff.

By examining the four intangibles of great customer service and through informative role-playing examples, The Ways to Excel Collection helps staff focus on making your community the best possible place to work and for residents to live. Four learning modules focus on a single area of customer service: housekeeping, customer service, dining service, and the concierge/receptionist. All are on one DVD and accompanied by a training guidebook complete with quizzes.

To learn more about The Ways to Excel Collection or to preview clips of the training modules, visit www.matherlifeways.com/excel.

Questions? Contact Theresa Sangram at (847) 492.6790 or tsangram@matherlifeways.com.

Comments? Tell us what you think: askaia@matherlifeways.com