It's All about Relationships: Cultural Diversity, Communication, and Teamwork in Senior Living
Workshop and Webinars

Workshop

This intensive, highly interactive one-day train-the-trainer workshop focuses on three key areas that support a person-directed culture in senior living communities. Workshop participants are provided with skills and tools to address cultural diversity and cultural sensitivity in their workplace, develop communication strategies for their multicultural work teams, and build a multicultural workforce through teamwork and mentoring.

Fostering Collaboration in a Culturally Diverse Workplace The cultural/ethnic diversity in America is changing rapidly with significant increases in minority populations projected with the next 20 years. It is import for senior living staff to understand the impact of this diversity on their relationships both with residents and each other. Key components include:

• Exploring cultural/ethnic demographics of the older population in America
• Increasing cultural sensitivity/cultural competence
• Reducing the frustration that results from not understanding different cultural perspectives
• Evaluating levels of cultural sensitivity/cultural competence within our senior living communities

Eliminating Communication Barriers in Senior Living Effective communication is key - both to providing quality customer service and to building effective work teams. Good communication skills are crucial to staff morale, teamwork, and staff retention. Key components include:

• Precepts of effective verbal and non-verbal communication
• Communication across ethnic, generational, and occupational groups

Leading/Mentoring Effective Cross-Functional Teams Effective work teams are core to providing quality service to residents. Good leadership and the use of mentoring are important to building these strong, effective teams. When the organization is operating as an integrated system, job satisfaction and staff retention increase. Synergy results in improved customer service. Key components include:

• Essentials of effective teamwork
• Developing and fostering effective cross-functional teams
• Improving understanding of responsibilities of co-workers within and outside of their departments
• Improving the way employees work together to achieve results
• Developing an effective mentoring program
• Mentoring employees from diverse backgrounds

Workshop participants receive:

• A 6-module training guide with easy-to-use training instructions and exercises
• Practical trainer tips for content instruction
• PowerPoint training slides for use during training presentations
• Participant handouts
• Continuing Education Units: 6.5 contact hours for registered nurses, nursing home administrators, and social workers

Who should attend: Nursing Home Administrators, Social Workers

2012 Workshops
June 20 I Evanston, IL
7:30 a.m. - 4:30 p.m. (CT)

August 15 I Evanston, IL
7:30 a.m. - 4:30 p.m. (CT)

Click here to view the one-day workshop agenda.

Fees
LEAP for Senior Living training is available onsite at your location.
Registration fee for LEAP SL Workshops.................$295 per person

To schedule a LEAP for Senior Living Workshop at your community, contact Louise Lyons at llyons@matherlifeways.com, or call (847) 492.7433.

Webinar Series

Offered as a three-part webinar series,this program provides an overview of essential skills necessary to empower all staff to partner with residents in promoting a person-directed culture. Each hour long webinar focuses on a single topic. Topics include: creating cultural diversity and cultural sensitivity in the workplace; developing strategies for effective communication across work teams; and, building a quality workforce through effective teamwork and mentoring.

The LEAP for Senior Living webinar series is offered on the following dates at a cost of $250 per organization.

Who should attend: Activity Professionals, Nursing Home Administrators, Registered Nurses, Social Workers

Individual webinars are offered at the dates below at a cost of $99 per organization:

1. Fostering Collaboration in a Culturally Diverse Workplace
The cultural/ethnic diversity in America is changing rapidly with significant increases in the minority populations projected with the next 20 years. It is import for senior living staff to understand the impact of this diversity on their relationships both with residents and each other.


2. Eliminating Communication Barriers in Senior Living
Effective communication is key - both to providing quality customer service and to building effective work teams. Good communication skills are crucial to staff morale, teamwork, and staff retention.

3. Leading/Mentoring Effective Cross-Functional Teams
Good leadership and the use of mentoring are important in building strong, effective teams. Effective work teams are core to providing quality service to residents. When the organization is operating as an integrated system, job satisfaction and staff retention increase. Synergy results in improved customer service.

LEAP for Senior Living webinar participants receive:

• Training guide with easy-to-use training instructions and exercises with practical trainer tips for content instruction
• PowerPoint training slides for use during training presentations
• Participant handouts
• Continuing Education Units: 1 contact hour/webinar or 3 contact hours/series for nursing home administrators, and social workers

Click here to learn more about the LEAP for Senior Living webinar series and benefits.

2012 Webinars
February 9, 16, 23 - 1:00 p.m. - 2:00 p.m. (CT)
April 11, 18, 25 - 10:00 a.m. - 11:00 a.m. (CT)
July 12, 19, 26 - 1:00 p.m. - 2:00 p.m. (CT)
November 6, 13, 20 - 1:00 p.m. - 2:00 p.m. (CT)

Questions? Contact Louise Lyons at llyons@matherlifeways.com, or call (847) 492.7433.